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Hi,
Uninstall and reinstall USB controller drivers and check if it helps.
Follow these steps:
a. Click Start, right-click on Computer and select Properties.
b. Go to Device Manager.
c. Click on View and click on Show Hidden devices. Navigate to Universal Bus Controllers“, right-click on it and choose “Uninstall” for all the USB
devices listed there.
d. After the un-installation, click “Action – Scan for hardware changes”.
e. Install the device again.
f. Reboot the computer and see how it works.
NOTE: Do not uninstall the USB controllers for your mouse and keyboard.
Samsung Mtp Usb Device Driver Windows 10
Visit this link to download the drivers for Samsung Captivate:
http://www.samsung.com/us/consumer/mobile/mobile-phones/at-t-phones/SGH-I897ZKAATT/index.idx?pagetype=prd_detail&tab=support
Open the link and click on software. There are no drivers for Windows 7. You can try to install the Vista drivers and check if it helps.
Please get in touch with Samsung support for further assistance.
http://www.samsung.com/us/info/contactus.html
Samsung Mtp Drivers Download
Regards,
Afzal Taher-Microsoft Support.
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